CAPAM Team

Gay Hamilton

Gay Hamilton

Chief Executive Officer

Gay Hamilton joined CAPAM in November 2012, bringing almost two decades of experience in association management and capacity building. She previously led three national organizations as Executive Director – the HR Council for the Nonprofit Sector, Laubach Literacy Canada and Canadian Language Benchmarks. Gay has volunteered on numerous boards and committees including an advisory committee to the Minister of State for Literacy in Canada.

Her energy and enthusiasm is often directed toward supporting groups and organizations to maximize their collective potential and achieve their desired outcomes. She has extensive experience in organizational review and restructuring, and has taught courses on the fundamentals of fundraising as well as grant and proposal writing.

Gay speaks two languages and studied Business Management at Ahuntsic College in Montreal and Economics at McGill University.


Franca Palazzo

Franca Palazzo

Partnership and Engagement Lead

Franca Palazzo brings over 20 years of experience in business development to her position with CAPAM.  She has developed an expertise in identifying issues and developing programmes that are of interest to key influencers in the areas she has served.  Before joining CAPAM, Franca worked as the Program Manager, Research, for the Institute on Governance in Canada where she identified and managed activities that supported the Institute’s research programmes. Previously, she was Vice president, Business Relations for an arbitration center in Toronto. She has also worked as a consultant to the legal and  medical industries, building relationships between professionals, associations and educators.  Franca is fluent in Italian and English and also speaks French.


Leona Wall

Leona Wall

Administration and Projects Coordinator

Leona has substantial and diversified experience working in the non-profit sector. She has held positions of executive assistant, and finance and administration manager.


Duane Herperger

Communications by

Duane Herperger, President, ideaConnect Marketing and Communications